Terms of sale | Pozzi 1876

These General Terms and Conditions of Sale govern the sale of products through the website https://www.pozzi1876.com/, hereinafter the “Website”, by Teamecommerce s.r.l., with registered office at Via Roma no. 50/R, 24060 Credaro (BG), telephone 035 4491296, tax code and VAT number 03948390160, registered with the Bergamo Companies Register under no. 03948390160, REA BG-422426, fully paid-up share capital of EUR 10,000, email address info@pozzi1876.com.

Teamecommerce s.r.l. acts as the selling party, hereinafter the “Seller”, on behalf of Pozzi Milano s.p.a., tax code and VAT number IT 04143180984, with registered office at Via Fornaci 4/A-B, 25040 Monticelli Brusati (BS), owner of the Pozzi 1876 trademark.

Pozzi Milano s.p.a. owns the Website, the “Pozzi 1876” trademark and the related intellectual property rights, within the limits specified in these Terms and Conditions.

“Buyer” means any person who submits an order on the Website. “Consumer” means a natural person acting for purposes unrelated to their business, commercial, craft or professional activity. Provisions expressly intended to protect Consumers do not apply to purchases made for professional or business purposes.

Purchases may be made only by adults who have the legal capacity required to enter into the contract.

The General Terms and Conditions of Sale in force when the order is submitted apply to that order. Any amendments published on the Website apply only to orders submitted after publication and do not affect contracts already concluded.

Communications, requests for information, complaints and reports concerning orders or products may be sent to info@pozzi1876.com or by post to the following address:

Teamecommerce s.r.l.

Via Fratelli Pagani no. 10

24060 Castelli Calepio (BG)

Customer Service may also be contacted on 035 4491296 and through the WhatsApp channel accessible via the “chat with us” icon, during any opening hours indicated on the Website.

These Terms and Conditions are available in Italian. The purchasing process may also be available in English and French, depending on the options actually provided on the Website.

Characteristics of Pozzi 1876 products

Many Pozzi 1876 products involve manual and artisanal manufacturing processes. These processes may result in limited differences in colour, dimensions, surface appearance or finish between items from the same collection.

Before purchasing, the Buyer is invited to review the information provided on the product page and in any pages dedicated to the characteristics of the materials, finishes and manufacturing processes.

Within reasonable limits consistent with the product description, slight surface irregularities, small variations in shade, minor differences in finishes, natural components, weight or dimensions, and other features typical of manual workmanship may constitute characteristics of the artisanal process.

Clearly described and reasonably foreseeable artisanal characteristics do not, in themselves, constitute a lack of conformity. However, this provision does not exclude the legal guarantee where the difference from the description, sample or promised characteristics is substantial, makes the product unsuitable for ordinary use, or compromises the quality, safety or functionality that may reasonably be expected.

The images on the Website reproduce the products as faithfully as possible. Limited differences in colour display may occur due to the settings of the screen or device used. The essential characteristics, measurements, materials and specifications expressly stated on the product page remain binding.

Products are sold with the characteristics and at the price shown on the Website when the order is submitted. Subsequent changes to prices or the catalogue do not affect orders already concluded.

How to purchase

Products may be purchased by selecting them and placing them in the virtual shopping cart.

Before submitting the order, the Buyer may check and correct the selected products, quantities, personal data, billing and delivery addresses, payment method and other information entered. The summary shows the total price, applicable taxes, any discounts, shipping costs and any other charges due.

To submit the order, the Buyer must declare that they have read and accepted these General Terms and Conditions of Sale and, where required, that they have reviewed the information concerning the artisanal characteristics of the products. The privacy notice checkbox confirms that the notice has been read: the processing of data necessary to manage the order is not conditional on optional consent. Any consent for marketing or newsletters is separate, optional and revocable.

Submitting the order constitutes a purchase offer by the Buyer. The contract is concluded when the Seller sends confirmation of acceptance of the order to the email address provided. The confirmation contains a summary of the products purchased, prices, costs, delivery details and payment method.

Any message confirming only the technical receipt of the order does not constitute acceptance where this is expressly stated in the message itself.

A registered Buyer may view the order details in their personal area, under “My orders”.

The Buyer may request changes to the data or products by writing to info@pozzi1876.com before shipment. The request will be accepted where technically and operationally possible; it does not constitute a right to amend an order that has already been accepted or is already being prepared.

The order form and contractual data are retained for the time necessary to perform the contract and for any additional periods required or permitted by civil, tax, administrative and evidentiary law, as indicated in the privacy notice.

When a price reduction is announced, the Website indicates the “previous price” in accordance with applicable law. Subject to the exceptions provided by law, the previous price means the lowest price applied to the general public of consumers during the thirty days preceding the reduction.

The purchasing process is available in the languages that can actually be selected on the Website, currently Italian, English and French.

The Seller may refuse or cancel an order before accepting it for objective reasons, including incomplete or inaccurate data, failure to authorise payment, product unavailability, a well-founded suspicion of fraud, quantities incompatible with normal retail sales, or previous serious breaches by the Buyer. Refusal may not be based on discriminatory or unlawful grounds.

If a product becomes unavailable, the Seller informs the Buyer without undue delay. Any amounts already collected for the unavailable product are refunded using the same payment method, unless expressly agreed otherwise.

Payments

The available payment methods are those indicated during checkout and may include:

PayPal and PostePay;
credit card, debit card or prepaid card;
Scalapay;
bank transfer.

The final list of payment methods actually available, any costs and the relevant terms are displayed before the order is submitted.

For bank transfers, the order confirmation contains the IBAN details and the reference to be included in the payment description. The transfer must be arranged within ten days of submitting the order; otherwise, the order may be cancelled. Shipment takes place after the funds have actually been credited.

Card payments are processed through the payment service provider indicated at checkout, currently Stripe. Payments through PayPal, Scalapay or other providers are also subject to the contractual terms governing the relationship between the Buyer and the relevant provider.

Cash on delivery is not available unless expressly indicated otherwise during checkout.

The Seller ships the products after confirming successful payment, except in the case of bank transfers or other methods involving technical clearing times. If payment is unsuccessful, the Seller may invite the Buyer to complete payment within ten days; if this period expires without payment, the order may be cancelled.

Any delay in the crediting of funds may result in a corresponding delay in preparation and delivery times.

Taxes and duties

The prices shown on the Website include VAT and other applicable indirect taxes, unless otherwise stated. Shipping costs and any additional charges are indicated before the order is submitted.

For deliveries outside the European Union or to territories subject to special customs regimes, customs duties, import taxes, clearance costs or other charges imposed by the authorities of the destination country may apply. Where these amounts are not collected by the Seller at checkout, they are normally borne by the Buyer.

The Buyer is invited to check with the competent authorities in the destination country regarding any applicable charges. In all cases, the mandatory rights granted to the Consumer by applicable law remain unaffected.

Shipping and delivery

Shipping methods, related costs and estimated times are indicated during checkout and in the order confirmation. Estimates may vary depending on destination, availability, time of year, promotional activities and product characteristics.

For deliveries within Italy, the standard cost stated in these Terms and Conditions is EUR 9.90 and shipping is free for orders over EUR 59, subject to any different conditions or promotions clearly shown in the shopping cart or during checkout. The amount shown in the order summary before submission always prevails.

The Seller ships to the destinations available during checkout using national or international couriers. If a destination cannot be selected, the Buyer may contact Customer Service to check whether the service is available.

For shipments within Italy, estimated preparation and shipping times may range from ten to fifteen working days. For international shipments, preparation may take approximately seven days, in addition to the carrier’s transit time. These indications are estimates and do not exclude compliance with mandatory statutory deadlines.

Unless a different deadline has been agreed, the Seller delivers the goods without undue delay and in any event within thirty days of conclusion of the contract.

If delivery does not take place within the agreed deadline or within thirty days, the Consumer may require the Seller to deliver within an additional period appropriate to the circumstances. If the Seller fails to deliver within that period, the Consumer may terminate the contract.

The Consumer may terminate the contract immediately, without granting an additional period, where the Seller has expressly refused to deliver, where the agreed deadline is essential in view of the circumstances, or where the Consumer informed the Seller before conclusion of the contract that delivery by a specific date was essential.

If the contract is terminated for non-delivery, the Seller refunds without undue delay all amounts paid in relation to the terminated contract.

For Consumers, the risk of loss of or damage to the goods passes when the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the goods. If the carrier was independently chosen by the Consumer outside the options offered by the Seller, the risk passes when the goods are delivered to the carrier.

The Seller is not liable for delays caused by unforeseeable events beyond its control, without prejudice to the Consumer’s right to rely on the mandatory remedies provided for non-delivery.

When the order is shipped, the Buyer receives, where available, a communication containing the carrier details and tracking code.

Upon delivery, the Buyer is invited to check the external integrity of the package and promptly report any visible damage to the carrier and the Seller, including by accepting the package subject to reservation where appropriate. Failure to make a reservation does not automatically result in the loss of rights under the legal guarantee.

Where withdrawal concerns only some products in an order, the initial delivery costs are refunded only to the extent required by applicable law. If the delivery cost would have remained unchanged even without the returned products, no automatic proportional refund is due.

Right of withdrawal

Where the Buyer qualifies as a Consumer, they have the right to withdraw from the contract without giving any reason within fourteen days.

For the sale of a single item, the period begins on the day when the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the item. For multiple items ordered in a single order and delivered separately, it begins upon delivery of the last item. For an item consisting of multiple lots or pieces, it begins upon delivery of the last lot or piece.

The Consumer may exercise the right using the online withdrawal function available on the Website:

Withdraw from the contract here

The online function makes it possible to identify the order, provide or confirm the necessary information, select the products concerned, view a summary and submit the declaration using the “Confirm withdrawal” function. After confirmation, the system sends without undue delay a receipt on a durable medium, normally by email, containing the submitted declaration, the date and time of submission and the relevant identification code.

Use of the online function is not mandatory. The Consumer may also exercise the right by sending an explicit declaration to info@pozzi1876.com or by post to:

Teamecommerce s.r.l.

Via Fratelli Pagani no. 10

24060 Castelli Calepio (BG)

To meet the deadline, it is sufficient for the declaration to be sent before the withdrawal period expires. Withdrawal is not subject to prior authorisation by the Seller.

The Consumer must return the goods without undue delay and in any event within fourteen days from the day on which they communicated the withdrawal. The deadline is met if the goods are sent before it expires. Unless different instructions are communicated in writing, the goods must be sent to the address indicated above.

The direct costs of returning the goods, as well as any customs charges connected with the return, are borne by the Consumer, unless the Seller has agreed to bear them or failed to provide the required information before purchase.

The Consumer must package the goods appropriately to prevent damage during transport. Use of the original packaging is recommended where available, but it is not an automatic condition for exercising the right of withdrawal.

The Consumer is liable only for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Any reduction in the refund must be proportionate to the actual loss in value found and does not constitute a penalty.

In the event of withdrawal, the Seller refunds the payments received in relation to the goods concerned, including standard delivery costs where due, without undue delay and in any event within fourteen days from the day on which it is informed of the decision to withdraw.

Additional costs resulting from the choice of a type of delivery other than the least expensive standard delivery offered by the Seller are not refunded.

The refund is made using the same payment method used for the purchase, unless expressly agreed otherwise and provided that the Consumer does not incur any costs as a result of the refund.

Unless the Seller has offered to collect the goods directly, the refund may be withheld until the goods are received or until the Consumer provides evidence that they have sent them back, whichever occurs first.

The right of withdrawal is excluded in the cases provided for by Article 59 of the Italian Consumer Code. In particular, where applicable, it does not apply to goods made to measure or clearly personalised, goods liable to deteriorate or expire rapidly, sealed goods that are not suitable for return for reasons of hygiene or health protection and have been opened after delivery, or in the other cases expressly provided for by law.

Exclusion of the right of withdrawal does not limit rights under the legal guarantee. A personalised, artisanal or otherwise excluded product remains protected where it is defective, damaged, different from what was ordered or not in conformity with the contract.

Legal Guarantee

Where the Buyer qualifies as a Consumer, the products are covered by the legal guarantee of conformity provided for in Articles 128 et seq. of the Italian Consumer Code.

The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of delivery of the goods. An action seeking the remedies provided for defects that were not fraudulently concealed is time-barred twenty-six months after delivery.

Unless proven otherwise, a defect that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect.

The goods are in conformity when they correspond to the contractual description, type, quantity and quality; possess the functionality and other characteristics provided for in the contract; are suitable for the usual purposes of goods of the same type and for any particular purposes accepted by the Seller; and are supplied with the promised accessories and instructions.

Failures or damage caused after delivery by improper use, accidents, lack of maintenance, failure to follow instructions or normal wear and tear do not constitute a lack of conformity. Artisanal characteristics expressly described before purchase do not constitute defects where they remain within reasonable limits and do not compromise the overall conformity of the goods.

There is no two-month forfeiture period from discovery of the defect for the Consumer to report it. The Consumer is nevertheless invited to report the problem without delay to allow for more effective handling.

The report may be sent to info@pozzi1876.com indicating the order number, the product concerned and a description of the problem. Photographs or other evidence may be requested only where reasonably useful for the assessment and must not become an obstacle to exercising the guarantee.

In the event of a lack of conformity, the Consumer is entitled first of all to have conformity restored by repair or replacement, free of charge, within a reasonable period and without significant inconvenience, unless the chosen remedy is impossible or entails disproportionate costs compared with the alternative.

Where the conditions provided by law are met, the Consumer is entitled to a proportional price reduction or termination of the contract, in particular if the Seller has not carried out the repair or replacement, if the defect persists despite an attempt to restore conformity, if the defect is sufficiently serious, or if it is clear that the Seller will not restore conformity within a reasonable period or without significant inconvenience.

Termination is not permitted where the defect is minor. The burden of proving that the defect is minor lies with the Seller.

Where the goods must be made available to the Seller for repair, replacement or inspection, the necessary costs are borne by the Seller. Operational instructions are communicated to the Consumer without this constituting prior discretionary authorisation of their rights.

In the event of replacement, the Consumer is not required to pay for normal use of the replaced goods during the preceding period. In the event of termination, the goods are returned at the Seller’s expense and the price is refunded upon receipt of the goods or evidence that they have been shipped, in accordance with applicable law.

The legal guarantee is separate from the right of withdrawal and continues to apply to personalised or artisanal products.

Unless otherwise validly agreed, Articles 1490 et seq. of the Italian Civil Code apply to Buyers who do not qualify as Consumers.

Intellectual property

The trademarks, names, graphics, designs, images, texts, patterns and other distinctive signs appearing on the Website belong to Pozzi Milano s.p.a. or their respective owners and are protected by the applicable law.

The design and graphic interface of the Website belong to Teamecommerce s.r.l. or the respective rights holders.

Purchasing products does not transfer any intellectual property rights. Website content may not be reproduced, modified, distributed or used for commercial purposes without the owner’s prior authorisation, except for uses permitted by law.

Privacy protection

The Buyer’s personal data are processed to manage the purchasing process, perform the contract, comply with legal obligations, provide assistance and protect the rights of the Seller and the Buyer, as described in the privacy notice available at the following link: Privacy Policy – Pozzi 1876.

Processing necessary to conclude and perform the contract does not require optional consent. Any marketing, profiling or newsletter activities are carried out only where there is an appropriate legal basis and, where required, specific separate and revocable consent.

The online withdrawal function collects the data necessary to identify the order, record the declaration, send the receipt and manage the resulting contractual, administrative and evidentiary activities. Detailed information, including retention periods and data subject rights, is contained in the privacy notice.

Payment data are processed by the payment service providers indicated during checkout in accordance with their respective notices and security measures. The Seller receives only the information necessary to verify the outcome of the transaction and manage the order.

Complaints and alternative dispute resolution

Complaints and requests for assistance may be sent to info@pozzi1876.com or through the WhatsApp channel available on the Website.

The Seller undertakes to examine complaints as quickly as possible and, in any event, to respond within thirty days of receipt, except in particularly complex cases or where further information must be obtained.

In the cases and according to the procedures provided by law, the Consumer may refer the matter to a consumer alternative dispute resolution body, or ADR body, included in the relevant registers. Recourse to an ADR procedure does not prevent the Consumer from bringing proceedings before the courts.

The European ODR platform established by Regulation (EU) No 524/2013 has been discontinued. It stopped accepting new complaints on 20 March 2025 and the Regulation was repealed with effect from 20 July 2025; consequently, the previous link to the platform can no longer be used.

Applicable law and jurisdiction.

These Terms and Conditions and the contracts concluded through the Website are governed by Italian law.

Where the Consumer is habitually resident in another country, the choice of Italian law does not deprive them of the mandatory protections afforded by the law that would apply in the absence of that choice.

For disputes involving a Consumer, the court of the place where the Consumer has their residence or domicile has jurisdiction where provided by applicable law, without prejudice to European and international rules on jurisdiction.

For disputes involving Buyers who do not qualify as Consumers, the Court of Bergamo has exclusive jurisdiction, unless otherwise required by mandatory law.

The nullity or ineffectiveness of an individual clause does not entail the nullity of the remaining provisions, which continue to have effect to the extent permitted by law.