Terms of sale

By confirming the order, the Customer unconditionally declares that he accepts the terms of such order, as well as the entire General Terms and Conditions of Sale.

The website is accessible by anyone without restrictions. The reserved area is available for registered users who have received reserved access codes – The username and password that allow you to connect to the site are personal and confidential. They can only be changed at the request of the Customer. Customer is solely responsible for the use of personally identifiable information. The Client undertakes to maintain secrecy and not to disclose them in any form. Any transaction using the Client’s username and password shall be deemed to have been made by the Client.

The Client acknowledges the validity and probative value of the electronic exchanges recorded by Teamecommerce s.r.l. a socio unico and agrees that these documents have the same probative value as a handwritten writing.

Rates are visible at any time on the website www.pozzi1876.com Lower rates may be applied as a result of specific agreements, or discount codes. Please note: promotional codes are not applicable to products that have already been discounted.

The Customer accepts the characteristics and limitations of the Internet and acknowledges that he is solely responsible for the actual use of his information. Teamecommerce s.r.l. a socio unico cannot be held responsible for direct or indirect damages deriving from the use of such information. The Customer must also take all appropriate measures to protect its data and/or software from contamination by viruses circulating through the Internet.

The Customer has 12 hours from the payment of his order to be able to request its cancellation, without having to justify himself. Just send an email to info@pozzi1876.com specifying the order number to be cancelled. After these 12 hours, Teamecommerce s.r.l. a socio unico is not obliged to accept a cancellation of the order.

Delivery times depend on the availability of the product in stock, quality control, packaging and shipping. Shipping times are those indicated by the SDA courier on its portal and depend on the place of destination. Delivery times may be extended due to the availability of materials, courier delays or force majeure and unforeseeable events. In this case, the customer will be notified and if 30 days have passed since the order has not been processed, the entire disbursement will be returned to the customer and the order cancelled.

The order cancelled within 12 hours as per article 6 can be replaced with a different product and relative adjustment of one of the two parties, In the case of an order already processed, it is possible to request the replacement of the product but up to a maximum of 14 days from the date of receipt by sending an email to info@pozzi1876.com In the latter case, the shipping costs for return and for the new delivery will be borne by the customer. After this period, the product cannot be replaced unless the warranty for a lack of conformity is asserted.

The buyer has the right to withdraw without any penalty and without specifying the reason, within 14 working days, except as established by Article 65 of the Consumer Code, paragraphs 3, 4 and 5. The right of withdrawal is exercised by sending, within 14 working days of the order, a written communication to the registered office of Teamecommerce s.r.l. a socio unico via Fratelli Pagani 3G, 24060 Castelli Calepio BG of the professional by registered letter with acknowledgment of receipt. The communication may also be sent, within the same period, by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; The registered letter is considered sent in good time if delivered to the accepting post office within the terms provided for by the code or by the contract, if different. The acknowledgement of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal. The refund will be made within 14 working days of the withdrawal request.

In the presence of a lack of conformity, as provided for by the Consumer Code (articles 128 et seq.) the consumer has the right, at his choice, to have the defective goods repaired or replaced by Teamecommerce s.r.l. a socio unico. Teamecommerce takes photographs of the shipped and packaged material and verifies the relevance with the returned material which must be compliant and undamaged. If replacement or repair is not possible, the consumer is still entitled to a price reduction or to have a sum back, commensurate with the value of the good, against the return of the defective product to the seller. The legal warranty lasts two years from the delivery of the goods and must be asserted by the consumer within two months of the discovery of the defect. Teamecommerce s.r.l. a socio unico will take delivery of the defective product to verify whether or not the malfunction is due to a lack of conformity. In the event of a lack of conformity, repair or replace the goods within a reasonable time of the request and without charging the consumer at any cost.

This contract is subject to Italian law. In the event of a dispute regarding the application or interpretation of this Agreement, the parties undertake to seek an amicable solution. Otherwise, the courts of the jurisdiction of the Court of Bergamo will have exclusive jurisdiction.