{"id":2829,"date":"2023-04-14T15:31:07","date_gmt":"2023-04-14T15:31:07","guid":{"rendered":"https:\/\/www.pozzi1876.com\/right-of-return\/"},"modified":"2024-08-01T09:51:56","modified_gmt":"2024-08-01T09:51:56","slug":"right-of-return","status":"publish","type":"page","link":"https:\/\/www.pozzi1876.com\/en\/right-of-return\/","title":{"rendered":"Right of Return"},"content":{"rendered":"  <div id=\"page-header-1401592556\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark normal-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Right of Return          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1401592556 .page-title-inner {\n  min-height: 180px;\n}\n#page-header-1401592556 .normal-title {\n  background-color: rgb(42, 47, 105);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\t<div id=\"gap-194354008\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-194354008 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-870859859\">\n\n\n\t<div id=\"col-675437666\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1620735952949\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1519646260512 text-left\">How to Request a Return<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>The intention or need to request a return must always be reported to Teamecommerce in writing.\nIn order to speed up the processing of requests, we recommend that you use the convenient&nbsp;RETURN&nbsp;FORM and print&nbsp;the PRE-FILLED LABEL.\nAlternatively, you can contact us by writing to us at  &nbsp;<span id=\"cloakf388bf3b16388e9377c2c819ac5a7906\"><a href=\"mailto:info@pozzi1876.com\">info@pozzi1876.com<\/a><\/span>, use the online chat, or call us at 035.4491296.<br>Upon receipt of the request, Teamecommerce will evaluate it and send a response with acceptance or denial as appropriate, together with detailed instructions on how to make the return.\nNo return will be accepted unless previously authorized in writing.<br>Requests for exchange or return must be made at the store where the purchase was made (by producing proof of purchase) and not through the online sales site. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1620735962018\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1573118846573 text-left\">Requirements for reimbursement<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>All returned products must retain the characteristics they had at the time of purchase, therefore they must be in &#8220;like new&#8221; condition and ready to be resold.\nThey must have all original seals, labels, boxes or wrappers intact.\nIn the absence of this important requirement, the product will be considered &#8220;used&#8221; and will therefore be returned to the sender with a charge of transport costs or retained with a penalty that will vary from 60% to 80% of the purchase value depending on the conditions of arrival of the returned product.  <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row wpb_row vc_row-fluid\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h2 class=\"vc_custom_heading vc_custom_1519646247261 text-left\">Shipping Costs for Returns<\/h2>\n<div class=\"wpb_text_column wpb_content_element giustifica\">\n<div class=\"wpb_wrapper\">\n<p>The cost of transport for return in case of change of mind (right of withdrawal exercisable within 15 days), as explained in the table, is always borne by the customer who can choose the courier he prefers for the return.<br>The refund will take place after receipt and verification of the integrity of the product.\nIn any case, the shipping costs incurred for the purchase will not be refunded.<br>In the event that the customer, at the time of purchase, has taken advantage of free shipping for exceeding 59 euros, the cost (not incurred as an incentive at the time of purchase) of the shipment (9.9 euros) will be withheld from the refund only if the total amount of the goods, not returned (and therefore remaining with the customer), does not exceed the threshold of 59 euros. <\/p>\n<p>The following table shows the rules for charging for transport in the most frequent cases of returns.\nIf you have any doubts, you can contact Customer Service by sending an email to &nbsp;<span id=\"cloak36ead21c5ecf18889a8e65ef52c2a5b8\"><a href=\"mailto:info@pozzi1876.com\"><a href=\"mailto:info@pozzi1876.com\">info@pozzi1876.com<\/a><\/a><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-667172589\">\n\n\n\t<div id=\"col-1328798706\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\n<table id=\"diritto-reso-table\" style=\"font-size: 18px;margin-bottom: 1.5em;\">\n<thead>\n<tr>\n<th>Reason for Return<\/th><th>Costs and Freight to be paid by<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Non-compliant product<\/td><td>Pozzi 1876 <\/td> \n<\/tr>\n<tr>\n<td>Product arrived damaged<\/td><td>Pozzi 1876 <\/td> \n<\/tr>\n<tr>\n<td>Customer Right of Withdrawal<\/td><td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\t<div id=\"text-1506400578\" class=\"text\">\n\t\t\n\n<ul>\n<li><a style=\"color: #2a2f69; text-decoration: underline;\" href=\"https:\/\/www.pozzi1876.com\/wp-content\/uploads\/modulo-reso.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Return form<\/a><\/li>\n<li><a style=\"color: #2a2f69; text-decoration: underline;\" href=\"https:\/\/www.pozzi1876.com\/wp-content\/uploads\/etichetta-reso-pozzi.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Label indicating the address to be printed and pasted on the package to be returned<\/a><\/li>\n<\/ul>\n\t\t\n<style>\n#text-1506400578 {\n  color: rgb(42, 47, 105);\n}\n#text-1506400578 > * {\n  color: rgb(42, 47, 105);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2829","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Right of Return | Pozzi 1876<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pozzi1876.com\/en\/right-of-return\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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